Frequently Asked Questions

Find answers to the most common questions about ABVENTS.

Getting Started

ABVENTS is Tanzania's trusted event planning platform. It connects individuals and organisations with vetted service providers — venues, catering, photography, décor, entertainment and more — for weddings, corporate events and celebrations across Tanzania.

Click "Sign up" in the top navigation. Choose whether you are a client (planning an event) or a vendor (offering services), then fill in your name, email, phone and password. Registration takes under two minutes and is completely free.

For event clients, yes — completely free. You can browse vendors, plan your event, manage invitations, run Michango campaigns and use the full Event Hub at zero cost. Clients only pay for tokens when they want to send SMS notifications or digital cards to guests. Service providers pay a 10% commission on closed booking deals only.

ABVENTS supports a wide range of events: weddings (harusi), send-offs, corporate conferences and launches, birthday parties, kipaimara ceremonies, religious gatherings, and any other celebration requiring professional service providers.
For Clients

Go to "Find Vendors" and use the filters to narrow by category (venue, catering, photography, etc.), location, price range and rating. You can also search by name. Each vendor profile shows a portfolio, services with pricing, client reviews, and availability calendar.

On any vendor's profile page, click "Send Booking Request" and fill in your event details. The vendor will receive your request and respond with a quote or confirmation. Once you both agree, you confirm the booking and pay the deposit to lock in the date.

The Event Hub is your central dashboard for each event. It includes a budget tracker, vendor management (add, quote, confirm, pay), a guest list with invitations and QR check-in codes, a Michango contribution campaign manager, a card designer and a live check-in scanner for event day.

Yes. Go to your Event Hub, select the booking and click "Cancel". Cancellation terms and refund eligibility depend on the individual vendor's policy, which is shown on their profile. Disputes can be raised through the platform and our team will mediate.

Design a digital invitation card from your Event Hub using one of our professional templates. Each guest gets a unique QR code. On event day, venue staff scan QR codes to check guests in — no app needed. For Michango, create a contribution campaign and share the link with your guests. They contribute via M-Pesa or card and you track progress in real time.
For Vendors

Click "Sign up" and choose "Vendor" during registration. Complete your profile by adding your business name, category, location, description, services with pricing and portfolio photos. Then submit your documents for verification. Once verified, your profile goes live and clients can find and book you.

We require a government-issued ID (NIDA or passport), proof of business registration (TRA certificate or business licence) and at least one portfolio photo of your work. Verification takes 24–48 hours. Verified vendors appear higher in search results and display a Verified badge.

ABVENTS charges service providers 10% of the closed booking deal value on confirmed bookings. There is no monthly fee and no upfront listing cost. Optional add-ons include a Verified badge (TZS 60,000/year) and Featured placement in search results (TZS 40,000/month). Commission is collected only after a booking is confirmed.

All booking requests appear in your Vendor Dashboard under "Bookings". You can view the client's event details, send a quote, accept or decline the request, and chat with the client directly. You can also set your availability calendar to prevent double bookings.
Payments

Payments are made via M-Pesa, Tigo Pesa or bank transfer. After confirming a booking, you'll receive payment instructions. Upload proof of payment (screenshot or receipt) to your dashboard. Our team validates it within 24 hours and the booking is confirmed.

You pay vendors directly via M-Pesa or card. Every booking and payment is logged on the ABVENTS platform, creating a clear record for both parties. Vendors are held accountable through our platform fee system — those who fail to meet their obligations risk suspension. Always pay through the platform to ensure your booking is tracked.

Tokens are credits used to send SMS notifications and digital invitation/Michango cards to your guests. 1 token = 1 send. Buy token packages from your dashboard via M-Pesa, Tigo Pesa or card through PesaPal. Tokens never expire and are shared across all your events. See Pricing for token package details.

Refund eligibility depends on the vendor's cancellation policy and the timing of the cancellation. If the vendor fails to deliver the agreed service, contact our support team — we review every case and mediate between clients and vendors to reach a fair resolution.
Trust & Safety

Every vendor submits a government ID and business registration documents before their profile goes live. Our team manually reviews each application. We also review client feedback after every event and can suspend vendors who receive repeated complaints.

Look for the green "Verified by ABVENTS" badge on the vendor's profile. Verified vendors have passed our document check. You can also read verified client reviews and check their portfolio. Never pay outside the ABVENTS platform — only payments made through the platform are logged and tracked.

Raise a dispute from your Event Hub. Our team investigates within 48 hours, reviews the booking details and any evidence, and mediates a resolution. Vendors who fail to deliver risk suspension from the platform.

ABVENTS stores your data securely and never sells it to third parties. Passwords are hashed. All API traffic is encrypted. Read our full Privacy Policy for details on how we collect, store and use your information.

Still have questions?

Send us a message and we'll get back to you within one business day.